True Confessions of A Trader Joe’s Shopper

I never really saw myself as a loyal grocery store shopper. Aren't all grocery stores the same? Sure, I had my usual store, but that was just because it was close to home and had good product variety. If there was a similar store close by, I wouldn't have any problems switching. It's just groceries after all...

Or is it?

Since I've lived in New York, I've turned into a very loyal Trader Joe's shopper. I go there so often, I can list all of their products and prices. Last weekend, I decided to venture out and try WholeFoods. I spent five minutes cruising the aisles and then turned around and walked to Trader Joe's. I couldn't take it. I needed to feel at home. I needed my TJ fix.

There's something bigger than 59-cent apples keeping me hungry for my next TJ visit. It's the overall Trader Joe's experience.

When you walk though Trader Joe's door, you know what you are going to get. You know where to find your favorite products. The atmosphere is cool, friendly, relaxed and authentic, and employees actually seem happy to help you even though the place is packed like sardines (Trader Joe's sells some great sardines by the way).

So, how can we turn my love for TJ’s into something helpful and beneficial to marketers interested in wellness? It is all about creating experiences.

You don’t have to be a retail grocery chain to create a meaningful experience for consumers. With the popularity of popup stores and consumer experience design, there are infinite opportunities for wellness brands to get into the experiential marketing mix. For instance, Sanofi-Aventis and the Prevent Cancer Foundation placed a 20-foot long inflatable colon in Times Square as part of a cross-country colorectal-cancer awareness tour. The foundation claims they have seen a trend of increases in screenings, and a reduction of mortality rates since the tour’s launch.

There is one key thing that I’ve learned from all of these examples: an effective branded experience needs to be:

• Relevant
• Multi-sensory
• Emotional
• Differentiating

It doesn’t seem to matter if you are selling turkeys for the holidays or encouraging people to take care of their health, the experiences that make the greatest impact includes each of these four elements. So this holiday season as popup stores are popping up everywhere, keep your eyes out for these elements, and see if they include everything on the list.

Until then, let’s just go to Trader Joe’s.

Stay well, be well.

Ryan Drumwright
Junior Planner